Wildlife Resolution Officer

We are current looking for a Wildlife Resolution Officer  to join the team at the  in Inverness 

About the Scottish SPCA

Since 1839 the Scottish SPCA has existed for one reason – to make Scotland the best place in the world for an animal to call home. We rescue, protect and lead the conversation on animal welfare. We are Scotland’s animal champions.

You can watch a short video on our journey by clicking the link below:

https://www.youtube.com/watch?v=U6HqcRNHH6I&feature=youtu.be 

If you are looking for a new role and feel you meet the below criteria we would love to hear from you.  Please apply using you CV and include a detailed supporting statement to your application.  

• Hours – 37.5 hours per week, 10 days in 14 to include weekend working on a rota basis
• Salary – £25,369.50 (FTE)
• Contract Type – Permanent 

What you’ll do

As a Wildlife Resolution Officer, you’ll help create positive outcomes for wildlife in need. This is a role built around practical action, clear decision-making, and thoughtful follow-through—especially when the situation is complex, time-sensitive, or emotionally challenging.

• Support case resolution by coordinating the next steps for wildlife incidents, helping to ensure the right support is in place.
• Work with partners to maintain effective relationships with stakeholders involved in wildlife care, rehabilitation, and advice.
• Provide accurate information and guidance to help ensure cases are handled appropriately—whether that’s to members of the public, colleagues, or external contacts.
• Investigate, assess, and document wildlife concerns in a thorough, responsible way, keeping clear records and maintaining confidentiality.
• Reduce repeat incidents through proactive advice and engagement, helping prevent future harm to wildlife.
• Support effective handovers so that animals receive timely care and the wider rescue process continues without delay.

This role is about resolution. It’s about getting to the point where, ideally, every case ends with a measurable improvement—whether that’s effective treatment, safe transfer to appropriate care, or clear guidance that prevents future distress.

Why this matters

Wildlife is part of Scotland’s life and landscape, and when animals are injured, distressed, or at risk, it can be overwhelming for communities—and for you. Your ability to respond with steadiness and professionalism helps protect welfare, build trust, and guide cases to the best possible outcomes.

Just as with rescue pets, second chances matter. Sometimes the “second chance” is literal rehabilitation and release. Other times, it’s the difference between an animal being left to suffer and being swiftly supported by the right pathway.

What we’re looking for

You don’t need to be a perfect superhero—just genuinely committed, reliably thoughtful, and practical under pressure. We’re looking for someone who can balance compassion with good judgement, while keeping people at the centre of how wildlife support works.

• A passion for animal welfare, with particular interest in wildlife and an understanding of the challenges involved.
• Strong communication skills—able to explain issues clearly and respectfully, including to members of the public.
• Good organisational ability, with an eye for detail and confidence in recording information accurately.
• Team-focused mindset—you’ll work alongside colleagues and external partners to keep cases moving.
• Sound judgement to assess situations, prioritise effectively, and follow correct processes.
• Resilience—because this role sometimes involves difficult circumstances, you’ll need to stay steady and professional.

If you have experience in animal welfare, wildlife support, care coordination, customer-facing services, community engagement, or case administration, that could be a great foundation. We value people who can learn quickly, take responsibility, and keep outcomes front and centre.

How you’ll thrive in the role

We know that wildlife cases don’t follow neat timelines. Your strengths will be put to use in how you manage competing priorities and keep things moving, while ensuring every decision is made responsibly and in the best interests of the animals.

• Clear thinking under pressure: you’ll stay focused even when situations are urgent or emotionally charged.
• Practical problem-solving: you’ll look for workable next steps and coordinate action.
• Respectful engagement: you’ll represent the organisation with empathy and professionalism.
• Continuous learning: you’ll bring curiosity and a willingness to develop your knowledge of wildlife support pathways.

Our promise to you

We’ll support you to do your job well—with the processes, collaboration, and guidance you need to carry out your work to a high standard. You’ll be joining a team that cares deeply about animal welfare and about doing things properly, consistently, and with integrity.

And importantly, you’ll be joining a mission that believes rescue animals deserve second chances—because when you help an animal find the right outcome, you also help families, communities, and nature itself breathe easier.

We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised.  Early application submissions are highly recommended.  This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications. 

The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.

The Scottish Society for Prevention of Cruelty to Animals is an Equine Welfare Member of the National Equine Welfare Council.

Scottish Charity No SC 006467